Grievance Redressal & Escalation Matrix
Designation
Contact Person
Working Hours
Details
Customer / Client Support
Ritukant Maurya
- A-703, Garima Vihar, Sector-35, Noida, Uttar Pradesh, 201301
- +91-8882744604
- ritukantmaurya@gmail.com
Mon-Sat, 10:00 AM – 5:30 PM
( Closed on Sundays Holidays.)
Compliance Officer
Ritukant Maurya
- A-703, Garima Vihar, Sector-35, Noida, Uttar Pradesh, 201301
- +91-8882744604
- ritukantmaurya@gmail.com
Mon-Fri, 10:00 AM – 6:00 PM
( Closed on Sundays Holidays.)
Principal Officer
Ritukant Maurya
- A-703, Garima Vihar, Sector-35, Noida, Uttar Pradesh, 201301
- +91-8882744604
- ritukantmaurya@gmail.com
Mon-Fri, 10:00 AM – 6:00 PM
( Closed on Sundays Holidays.)
Grievance Resolution Timeline
(1) Receipt of Grievance
- All grievances should be submitted by email / website form / contact form.
- The support team will acknowledge receipt within 7 working days.
(2) Initial Redressal
- The issue will be investigated by the Customer Support or the Compliance Officer.
- Aim to resolve within 21 working days from the date of receipt.
(3) Escalation Path
- If grievance is not resolved within 21 working days, escalate to SEBI’s SCORES platform: https://scores.sebi.gov.in
- If still unsatisfied or resolution is not acceptable, the complainant may escalate through the Online Dispute Resolution (ODR) Portal: https://smartodr.in