Grievance Redressal & Escalation Matrix
Designation
Contact Person
Working Hours
CONTACT Details
Customer / Client Support
Ritukant Maurya
Mon-Sat, 10:00 AM – 5:30 PM
( Closed on Sundays Holidays.)
Mobile: +91-8882744604
Email: ritukantmaurya@gmail.com
Compliance Officer
Ritukant Maurya
Mon-Fri, 10:00 AM – 6:00 PM
( Closed on Sundays Holidays.)
Mobile: +91-8882744604
Email: ritukantmaurya@gmail.com
Principal Officer
Ritukant Maurya
Mon-Fri, 10:00 AM – 6:00 PM
( Closed on Sundays Holidays.)
Mobile: +91-8882744604
Email: ritukantmaurya@gmail.com
Grievance Resolution Timeline
(1) Receipt of Grievance
- All grievances should be submitted by email / website form / contact form.
- The support team will acknowledge receipt within 7 working days.
(2) Initial Redressal
- The issue will be investigated by the Customer Support or the Compliance Officer.
- Aim to resolve within 21 working days from the date of receipt.
(3) Escalation Path
- If grievance is not resolved within 21 working days, escalate to SEBI’s SCORES platform: https://scores.sebi.gov.in
- If still unsatisfied or resolution is not acceptable, the complainant may escalate through the Online Dispute Resolution (ODR) Portal: https://smartodr.in
Grievance Status
|
S.N. |
Year |
Carried forward from previous year |
Received |
Resolved |
Pending |
|
1 |
2025–26 |
0 |
0 |
0 |
0 |
|
2 |
2026–27 (Current till July) |
0 |
0 |
0 |
0 |
· RA Certificate is received in FY 2025-26 only.
· Above is cumulative complaint received on SEBI Scores, SmartODR and through email.